When our 20-yr. old water heater started leaking over the holiday week, High Priority showed up to assess the situation. Eric Jenkins was thorough and knowledgeable and explained us the options with new water heaters. We went with a tankless and he and Dakota Bolt did a great job with the installation. At the end of the installation, Dakota gave a detailed walkthrough of the new system and they were both patient with our questions. We are very happy with our experience with High Priority and highly recommend them.